Shipping policy

Processing and fulfillment. Our products are fulfilled directly by our suppliers, so processing times vary by item and supplier. Delivery estimates and shipping rates for your order are shown at checkout — please check them before completing your purchase, as they replace any general estimates given here.

How your order ships. We work with several fulfillment partners, so your order may ship from different locations — items in one order can arrive separately, and you will receive tracking numbers as each part ships. A tracking number is emailed as soon as your order leaves the warehouse. Any free-shipping offer applies exactly as shown at checkout for your order.

Delays. Carrier delays (weather, holidays, peak season) are outside our control. If your package is taking longer than the estimate shown at checkout, email havenridgehomegoods@gmail.com and we will track it down.

Wrong address. Please double-check your address at checkout — we can't reroute a package once it has shipped.

Damaged, lost, or wrong items. Contact us within 14 days of delivery (or the expected delivery date) at havenridgehomegoods@gmail.com and we will make it right. See our refund policy for how returns and refunds work.