Refund policy

We accept return requests for items that are unused and in their original packaging, with your receipt or proof of purchase. Please contact us within 30 days of receiving your item to start a return.

Because our products are fulfilled directly by our suppliers, the return window, return address, and return instructions for your order depend on the supplier that fulfilled it. To start a return, contact us at havenridgehomegoods@gmail.com first — we will confirm the return terms that apply to your order and send you the return address and instructions. Items sent back without first contacting us will not be accepted.

Damages and issues: please inspect your order when it arrives and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can make it right with the supplier. How return shipping is handled for damaged, defective, or incorrect items depends on the fulfilling supplier's policy, and we will confirm it when you contact us.

For change-of-mind returns, return shipping is the customer's responsibility.

Refunds: once the fulfilling supplier has received and inspected your return and confirmed it, approved refunds are issued to your original payment method within 10 business days. Please remember your bank or credit card company may take additional time to process and post the refund.

Sale items and gift cards are final sale.